13. POSTAL TRY-ONS

13.1. Postal Try-Ons incur a try-on fee (as advertised) plus return postage.
13.2. If you choose to proceed with a rental, the try-on fee will be deducted from your final rental cost.
13.3. To qualify for this deduction, you must reserve your hire dates within twenty-four (24) hours of confirming your decision to proceed.
13.4. If you do not reserve your hire dates within twenty-four (24) hours, your postal try-on fee will not be deducted from the final hire cost and remains non-refundable.
13.5. If you do not proceed with a rental, the try-on fee is non-refundable.
13.6. Once you confirm you’d like to go ahead with a rental, payment must be made within twenty-four (24) hours. If not received within this timeframe, Dress Loop cannot guarantee availability for your requested dates.
13.7. You may keep the try-on garment for twenty-four (24) hours from the time it is delivered (as confirmed by tracking).
13.8. The return must be lodged at an Australia Post outlet (not a street post box) within twenty-four (24) hours of delivery.
13.9. Items must be returned in an unworn and undamaged condition with the purple try-on tag attached.
13.10. If the garment is soiled or damaged, a $25.00 cleaning fee applies.
13.11. If the garment is damaged beyond repair, you may be charged up to the full RRP of the garment.
13.12. Removal of the purple try-on tag will incur the full hire fee.
13.13. If you wish to proceed with a hire following your postal try-on, please email team@dressloop.com.au immediately so your requested dates can be reserved.