Terms and Conditions
DRESS LOOP
Upon renting or lending with us you agree with the terms and conditions outlined below.
Terms and Conditions
BOOKINGS
Bookings made through our website, in-store or through DM must be fully paid before the hire. Our outfits and accessories are available on a 4, 8, 15 and 30 day hire periods unless otherwise organised for a custom duration. We hold the right to cancel your order under any circumstances usually due to garment unavailability.
POSTAGE
Online orders will be posted no later than 2 days prior to your event depending on your location. We only offer express postage through Australia Post which is a 1– 3 day shipping time frame at a flat rate of $24.99 AUD which includes a return express satchel. Online Bookings are a recommended minimum of one week in advanced, Otherwise we cannot guarantee shipping. A return Satchel is provided and shipped with your booking.
STORE PICK UPS
Store Pickups can be organised through our website by choosing 'Store Pickup' at checkout.
STORE DROP OFFS
Drop offs are organised during your try on appointment.
TRY ONS
Try-ons can be organised through our booking page. https://dressloop.setmore.com/dressloop
RETURNS VIA POST
Returns must be made the last day of your hire. You are provided with a prepaid satchel and must be lodged at an Australia Post outlet. Any later can potentially affect other clients and will occur a late fee if not received within a week of your return date.
GARMENT CONDITIONS
Our outfits are subject to general wear and tear due to the nature of hire and won’t affect normal wear or look of the outfit. If noticeable wear is found and is unwearable upon receiving your outfit please let us know within 5 hours of receiving it. Refunds will not be given for general wear and tear including minor tears, pulls and small stains.
SIZING
Size charts are available on the dress brands website. Please ensure you order your correct size as there will be no refunds if sizing is incorrect.
DAMAGE OF GARMENT DURING YOUR HIRE
Wear and tear is expected but please be mindful that this is a hire outfit. Major damage includes large tears, pulls, stains and broken zippers. We reserve the right to charge damage fees.
CLEANING
Cleaning is provided by Dress Loop Please do not wash/dry clean or attempt to fix damages to your dress.
REFUNDS
In the case of a refund, you will not be refunded shipping and delivery costs if the dress has already been posted. Refunds are strictly a 1-10 day processing time and will be refunded via the same payment method used from purchase, there will be no refunding by other means. There will be no refunds due to incorrect sizing.
LATE ARRIVALS, DAMAGED GARMET OR NON-RETURN.
DRESS LOOP holds the right to send a physical and digital Letter of Demand to client/s who have not returned or damaged an item to a non wearable state.
DRESS LOOP holds the right to have your Full name, Address, Email and Phone Number and incident details in a blacklist database.