We ship all parcels through Australia Post.

AUSTRALIA DOMESTIC RATES

NEW ZEALAND INTERNATIONAL RATES

REST OF THE WORLD INTERNATIONAL RATES

POSTAL TRY ONS TERMS OF SERVICE

Postal TRY ONS are $ + postage and we will block out the dates for your event. Once you have confirmed that you would like to go ahead with the rental, payment must be made within 24 hours otherwise we cant guarantee dates will be available. The $ try on fee will be deducted from your rental if chosen to do so. The $ will not be refunded if you decide not to go through with the rental. 

Duration of try on is 24 hrs from receiving your parcel. Your parcel will be tracked in our system and we will be notified when you receive and when you lodge you hire at the post office upon return.

Hire MUST be lodged within 24HRS of receiving booking at an Australia Post Outlet and not the Street Post Boxes. Fees will apply if not lodged within the 24 hour time frame.

Garment must be returned in an unworn state. Clients that have caused damages or soiled garments returned to us using the try on service will be charged a $25 cleaning fee or full RRP price if unrepairable.

PLEASE EMAIL US IF YOU DECIDE TO HIRE SO THAT WE CAN BLOCK DATES ON YOUR PRODUCT

team@dressloop.com.au

DRESS LOOP  

Upon renting or lending with us you agree with the terms and conditions outlined below. 

Terms and Conditions

BOOKINGS

Bookings made through our website, in-store or through DM must be fully paid before the hire. Our outfits and accessories are available on a 4, 8, 15 and 30 day hire periods unless otherwise organised for a custom duration. We hold the right to cancel your order under any circumstances usually due to garment unavailability.

POSTAGE

Online orders will be posted no later than 2 days prior to your event depending on your location. We only offer express postage through Australia Post which is a 1– 3 day shipping time frame at a flat rate of $24.99 AUD which includes a return express satchel. Online Bookings are a recommended minimum of one week in advanced, Otherwise we cannot guarantee shipping. A return Satchel is provided and shipped with your booking.

STORE PICK UPS

Store Pickups can be organised through our website by choosing 'Store Pickup' at checkout.

STORE DROP OFFS

Drop offs are organised during your try on appointment.

TRY ONS

Try-ons can be organised through our booking page. https://dressloop.setmore.com/dressloop

RETURNS VIA POST

Returns must be made the last day of your hire. You are provided with a prepaid satchel and must be lodged at an Australia Post outlet. Any later can potentially affect other clients and will occur a late fee if not received within a week of your return date.

GARMENT CONDITIONS

Our outfits are subject to general wear and tear due to the nature of hire and won’t affect normal wear or look of the outfit. If noticeable wear is found and is unwearable upon receiving your outfit please let us know within 5 hours of receiving it. Refunds will not be given for general wear and tear including minor tears, pulls and small stains.

SIZING

Size charts are available on the dress brands website. Please ensure you order your correct size as there will be no refunds if sizing is incorrect.

DAMAGE OF GARMENT DURING YOUR HIRE

Wear and tear is expected but please be mindful that this is a hire outfit. Major damage includes large tears, pulls, stains and broken zippers. We reserve the right to charge damage fees.

CLEANING

Cleaning is provided by Dress Loop Please do not wash/dry clean or attempt to fix damages to your dress.

REFUNDS

In the case of a refund, you will not be refunded shipping and delivery costs if the dress has already been posted. Refunds are strictly a 1-10 day processing time and will be refunded via the same payment method used from purchase, there will be no refunding by other means. There will be no refunds due to incorrect sizing.

LATE ARRIVALS, DAMAGED GARMET OR NON-RETURN.

DRESS LOOP holds the right to send a physical and digital Letter of Demand to client/s who have not returned or damaged an item to a non wearable state. 

DRESS LOOP holds the right to send debt collection from a non return and excessive damage of FULL RRP price + Late Fees of item to a debt collection agency if client has not agreed with our Terms and Conditions of Service.

DRESS LOOP holds the right to have your Full name, Address, Email and Phone Number and incident details in a blacklist database. 

CANT MAKE A TRY ON APPOINTMENT?

There's a POSTAL TRY ON OPTION! or emails us at team@dressloop.com.au for sizing and styling advice